Administrative Assistant – Non-Clinical

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Job ID: 882058

Estimated Weekly Gross: $971.94

Job Title

Patient Services Coordinator II

Location

Boston, MA | Outpatient

Schedule / Job Type

Contract | Days | Onsite

Key Responsibilities

• Serve as the primary interface between patients and providers in a high-volume outpatient Cardiology practice, providing administrative support under general supervision of the Administrative Manager
• Manage physician and Advanced Practice Provider schedules, Epic In Basket, and Referral and Follow Up Order work queues on a daily basis
• Triage and manage complex telephone calls, coordinate patient appointments, and schedule diagnostic testing while maintaining courteous customer service
• Obtain prior authorizations for procedures and assist patients with information regarding insurance, financial services, and self-pay resources
• Support revenue enhancement activities including registration verification, co-payment collection, cash management, and encounter form reconcilement
• Assist with training and orientation of new staff and provide cross-coverage for other practice staff as needed

Required Qualifications

• Strong command of the English language, including medical terminology
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills with the ability to manage multiple tasks and maintain accurate attention to detail
• Proficiency with computer applications necessary to function in an administrative role, including Epic
• Knowledge of HMO, Managed Care, and Third Party Insurance processes
• Ability to maintain strict confidentiality and privacy in accordance with HIPAA guidelines

Preferred Experience / Skills

• Prior experience in a high-volume ambulatory or outpatient clinical setting
• Experience with Epic scheduling, In Basket management, and referral work queues
• Demonstrated ability to problem-solve complex patient and provider issues independently

Why Join Us

• Opportunity to work in a dynamic outpatient Cardiology practice where your administrative expertise directly impacts the quality of patient care
• Gain experience in a fast-paced, collaborative healthcare environment with exposure to complex scheduling and care coordination workflows

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