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Job ID: 888737

Estimated Weekly Gross: $1,035.14

Job Title

Desktop Support Technician I – IT

Location

Kansas City, KS

Schedule / Job Type

Contract (Temp-to-Perm) | 13 Weeks | Full-Time | Onsite | Days | 3:00 PM – 11:30 PM | Monday–Friday | 2 weekends per month required | Holidays required on a rotating schedule basis

Key Responsibilities

• Provide desktop support including maintaining, troubleshooting, installing, configuring, and upgrading computer equipment
• Document service tickets and work within established Service Level Agreements (SLAs)
• Deliver basic technical training and guidance to end users
• Support day-to-day IT operations within a structured support environment
• Participate in new employee orientation and customer service training during onboarding week

Required Qualifications

• High School Diploma required
• Microsoft Windows Certification required, or willingness to obtain within the first 6 months of employment
• 1–3 years of IT experience, OR an Associate’s Degree in Computer Systems or a related field (new graduates with qualifying degree accepted)
• Candidates without a degree must have at least one year of relevant IT experience
• Must comply with a nicotine-free facility policy

Preferred Experience / Skills

• Previous desktop support experience in a professional environment
• Experience maintaining, troubleshooting, installing, configuring, and upgrading computer hardware and software
• Experience documenting service tickets and adhering to SLA frameworks
• Experience providing basic technical training or end-user support

Why Join Us

• This temp-to-perm opportunity offers a pathway to long-term employment for candidates looking to grow their IT career within an established organization
• Gain hands-on experience in a structured IT support environment with consistent weekday scheduling

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