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Job ID: 882058
Estimated Weekly Gross: $971.94
Job Title
Patient Services Coordinator II
Location
Boston, MA | Outpatient
Schedule / Job Type
Contract | Days | Onsite
Key Responsibilities
- Serve as the primary interface between patients and providers in a high-volume outpatient Cardiology practice, providing administrative support under general supervision of the Administrative Manager
- Manage physician and Advanced Practice Provider schedules, Epic In Basket, and Referral and Follow Up Order work queues on a daily basis
- Triage and manage complex telephone calls, coordinate patient appointments, and schedule diagnostic testing while maintaining courteous customer service
- Obtain prior authorizations for procedures and assist patients with information regarding insurance, financial services, and self-pay resources
- Support revenue enhancement activities including registration verification, co-payment collection, cash management, and encounter form reconcilement
- Assist with training and orientation of new staff and provide cross-coverage for other practice staff as needed
Required Qualifications
- Strong command of the English language, including medical terminology
- Excellent interpersonal and verbal/written communication skills
- Exceptional organizational skills with the ability to manage multiple tasks and maintain accurate attention to detail
- Proficiency with computer applications necessary to function in an administrative role, including Epic
- Knowledge of HMO, Managed Care, and Third Party Insurance processes
- Ability to maintain strict confidentiality and privacy in accordance with HIPAA guidelines
Preferred Experience / Skills
- Prior experience in a high-volume ambulatory or outpatient clinical setting
- Experience with Epic scheduling, In Basket management, and referral work queues
- Demonstrated ability to problem-solve complex patient and provider issues independently
Why Join Us
- Opportunity to work in a dynamic outpatient Cardiology practice where your administrative expertise directly impacts the quality of patient care
- Gain experience in a fast-paced, collaborative healthcare environment with exposure to complex scheduling and care coordination workflows