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Job ID: 888737
Estimated Weekly Gross: $1,035.14
Job Title
Desktop Support Technician I – IT
Location
Kansas City, KS
Schedule / Job Type
Contract (Temp-to-Perm) | 13 Weeks | Full-Time | Onsite | Days | 3:00 PM – 11:30 PM | Monday–Friday | 2 weekends per month required | Holidays required on a rotating schedule basis
Key Responsibilities
- Provide desktop support including maintaining, troubleshooting, installing, configuring, and upgrading computer equipment
- Document service tickets and work within established Service Level Agreements (SLAs)
- Deliver basic technical training and guidance to end users
- Support day-to-day IT operations within a structured support environment
- Participate in new employee orientation and customer service training during onboarding week
Required Qualifications
- High School Diploma required
- Microsoft Windows Certification required, or willingness to obtain within the first 6 months of employment
- 1–3 years of IT experience, OR an Associate’s Degree in Computer Systems or a related field (new graduates with qualifying degree accepted)
- Candidates without a degree must have at least one year of relevant IT experience
- Must comply with a nicotine-free facility policy
Preferred Experience / Skills
- Previous desktop support experience in a professional environment
- Experience maintaining, troubleshooting, installing, configuring, and upgrading computer hardware and software
- Experience documenting service tickets and adhering to SLA frameworks
- Experience providing basic technical training or end-user support
Why Join Us
- This temp-to-perm opportunity offers a pathway to long-term employment for candidates looking to grow their IT career within an established organization
- Gain hands-on experience in a structured IT support environment with consistent weekday scheduling